DURIAN WARRANTIES

Welcome to Durian. Where forever quality meets peace of mind.

For over four decades, our unwavering commitment to quality has established a legacy of furnishing homes and offices worldwide with enduring elegance. Careful consideration towards quality and workmanship with a purpose ensures the long-lasting impact the furniture has. Built to create moments, Durian is an experience to be cherished over a lifetime.

How Do We Do It?

With our commitment to quality ingrained in every facet of our operations, we ensure that your investment transcends mere utility—it becomes a cherished heirloom, a testament to timeless craftsmanship

• Complete control over raw materials, production, logistics, and sales
• Nine state-of-the-art manufacturing units
• A dedicated team of specialists in design, production, and sales
• Sourcing materials sustainably from across the globe
• Implementing a rigorous seven-point quality check to eliminate defects
• Employing proprietary and patented assembly methods
• Enforcing stringent quality control processes at every juncture.

Unmatched 5 Years Warranty- Durian Furniture

Our promise is solidified with an unmatched five-year warranty on our selected range of furniture products, a testament to their durability and timelessness. As the sole brand in the country offering such extensive coverage on both home and office furniture, we let you cherish your furniture pieces, worry-free.

We at Durian ensure that all our products are free of any manufacturing defects. However, in the unlikely event that any product is found defective by Durian, we offer a five (5) year repair warranty against any such manufacturing defect, which shall commence from the date of the Invoice. Out of the said five (5) year warranty period, Durian shall provide free repair services for any malfunction or defect that arises in the product within one (1) year from the date of the Invoice For the remaining four (4) years of the warranty period i.e. from the date of expiry of the first year, Durian shall only be liable to provide repair services regarding any such malfunction or defect, at the cost of the customer (including component cost, if any, which will be payable by the customer solely). The period of warranty for the repaired product shall not exceed the length of the original warranty

Wood and leather are natural materials and have their own inherent and distinctive characteristics such as colour, texture, grains, fiber, wrinkles, manure stains, insect bites on leather, etc. Solid wood may react strongly/differently to the changing climate (i.e. cold, warmth, and humidity) which could lead to the expansion and contraction of wood and can cause superficial hairline cracks. Likewise, natural stretch in leather upholstery may show creases or folds due to exposure to different temperatures & humidity DURIAN makes every effort to reduce such natural instances by subjecting the wood and leather to various curing processes. However, due to their inherent characteristics, complete elimination of these issues may not be possible and variations may arise in their colour, texture, grains, dimensions, etc. for which DURIAN shall not be liable.

All our products are made with tolerance of (+/- 10mm) in dimension and size The seating comfort of a product may differ because of its construction, form, foam, fabric, or material used which may have their natural characteristics. Differences in the hardness and/or softness of seating are normal and do not signify its poor workmanship or defect and DURIAN shall not be liable for the same

• Durian does not provide a warranty on the following goods/materials or any defects (of whatsoever nature):
• Rocking chairs, bean bags, pillows, decor, accessories, and/or handles of any furniture, shelves of cabinets, electrical components, bushes, buffers, etc.
• Any products/part of the products made of marble, glass, stone, plastic, and fiber, unless explicitly mentioned.
• Any defect in the product or damage to its appearance including scratches, dents, stains, wrinkles, color-fading, wearing, beading of fabric/leather, and any other changes developed from normal wear and tear during its use in a natural course or caused by misuse, abuse, neglect, lack of maintenance, improper cleaning, or incorrect handling/installation by the customer or any other third party.
• Any damage caused to the product due to usage of the product beyond its intended use.
• Any product sold by Durian during sale or at a discounted price, unless explicitly mentioned otherwise at the time of purchase.
• Any damage caused due to accident, any act of God, abuse, any agent like water/acid, etc., coming in contact with wooden member/leather, while shifting/transporting of the product from one place to another, etc.
• Any defect that arises due to the failure of the customer to follow the care instructions provided by Durian.
• The repair services for the remaining (4) years will not be applicable to any damage caused to the product resulting from improper installation or assembly by a third party, misuse or use of any accessory purchased from a third party and applied to the product not in compliance with the intended use.

Comprehensive 3 Years Warranty: Pure by Durian

Embark on your furniture journey with confidence, backed by our comprehensive three-year warranty on “Pure” by Durian furniture products.
Our three-year warranty encapsulates our dedication to delivering superior quality, reliability, and customer satisfaction. It's not just a warranty—it's a testament to our commitment to excellence in every piece of furniture we create."

We at Durian ensure that all our products are free of any manufacturing defects. However, in the unlikely event that any product is found defective by Durian, we offer a three (3) year repair warranty against any such manufacturing defect, which shall commence from the date of the Invoice. Out of the said three (3) year warranty period, Durian shall provide free repair services for any malfunction or defect that arises in the product within one (1) year from the date of the Invoice For the remaining two (2) years of the warranty period i.e. from the date of expiry of the first year, Durian shall only be liable to provide repair services regarding any such malfunction or defect, at the cost of the customer (including component cost, if any, which will be payable by the customer solely). The period of warranty for the repaired product shall not exceed the length of the Original warranty

Wood and leather are natural materials and have their own inherent and distinctive characteristics such as colour, texture, grains, fiber, wrinkles, manure stains, insect bites on leather, etc. Solid wood may react strongly/differently to the changing climate (i.e. cold, warmth, and humidity) which could lead to the expansion and contraction of wood and can cause superficial hairline cracks. Likewise, natural stretch in leather upholstery may show creases or folds due to exposure to different temperatures & humidity
Durian makes every effort to reduce such natural instances by subjecting the wood and leather to various curing processes. However, due to their inherent characteristics, complete elimination of these issues may not be possible and variations may arise in their colour, texture, grains, dimensions, etc. for which DURIAN shall not be liable.

All our products are made with tolerance of (+/- 10mm) in dimension and size The seating comfort of a product may differ because of its construction, form, foam, fabric, or material used which may have their natural characteristics. Differences in the hardness and/or softness of seating are normal and do not signify its poor workmanship or defect and Durian shall not be liable for the same

Durian does not provide a warranty on the following goods/materials or any defects (of whatsoever nature):

• Rocking chairs, bean bags, pillows, decor, accessories, and/or handles of any furniture, shelves of cabinets, electrical components, bushes, buffers, etc.
• Any products/part of the products made of marble, glass, stone, plastic, and fiber, unless explicitly mentioned.
• Any defect in the product or damage to its appearance including scratches, dents, stains, wrinkles, color-fading, wearing, beading of fabric/leather, and any other changes developed from normal wear and tear during its use in a natural course or caused by misuse, abuse, neglect, lack of maintenance, improper cleaning, or incorrect handling/installation by the customer or any other third party.
• Any damage caused to the product due to usage of the product beyond its intended use.
• Any product sold by Durian during sale or at a discounted price, unless explicitly mentioned otherwise at the time of purchase.
• Any damage caused due to accident, any act of God, abuse, any agent like water/acid, etc., coming in contact with wooden member/leather, while shifting/transporting of the product from one place to another, etc.
• Any defect that arises due to the failure of the customer to follow the care instructions provided by Durian.
• Out of the said three (3) year warranty period, Durian shall provide free repair services for any malfunction or defect that arises in the product within one (1) year from the date of the Invoice For the remaining two (2) years of the warranty period i.e. from the date of expiry of the first year, Durian shall only be liable to provide repair services regarding any such malfunction or defect, at the cost of the customer (including component cost, if any, which will be payable by the customer solely). The period of warranty for the repaired product shall not exceed the length of the Original warranty

Extensive 10 Years Warranty: Wink Mattresses

Our Wink Mattresses boast a superior ten-year warranty, providing you with uninterrupted nights of restful sleep for years to come. From conception to delivery, meticulous attention is paid at every stage of production, resulting in furniture of unparalleled quality and exquisite craftsmanship. Here's how we ensure excellence

Your purchase of the mattress signifies your acceptance of our terms & conditions.

1. Starting from the date of delivery, up to a period of 1 (one) year, the Wink Mattress, subject to the exceptions, will be replaced by Durian, if there is a reduction in the thickness of greater than 10% (ten percent) of the Wink Mattress. For e.g.: If the mattress is 10” thick and there is a reduction in thickness by 1” or more then the mattress is eligible for replacement.

2. However the replacement will be subject to the exceptions as mentioned herein and the availability of the said mattress with Durian, in case of an online purchase and case of a purchase from any store/authorized dealer of Durian subject to the availability of the said mattress with the respective store/authorized dealer. If that same mattress is not available at the time you exercise your warranty, a similar substitute of the Mattress will be provided to you or the purchase value of the Mattress (as stated on the invoice) will be refunded. Such replacement/refund shall be given within a reasonable period.

1. After the expiry of 1 (one) year from the date of delivery no Wink Mattress will be exchanged, irrespective of the defect therein. However, Durian subject to the exceptions, shall take back the Wink Mattress from you and in return pay to you (in INR) vide the mode of payment it deems fit, the Depreciated Value of the Mattress on-pro rata basis, within a reasonable period. Eg: Value of the Mattress (as mentioned in the invoice)-Less 10 years (depreciation of the value of the Mattress) for every year i.e. Rs.10,000/- (-) Rs.1,000/- (Less 10 years depreciation of the value of the Mattress) = Rs. 9,000/- Rs. 9,000/- (-) Rs.1,000/- (Less 10 years depreciation of the value of the Mattress) = Rs.8,000/- etc.

2. Thus, if you purchase a Wink mattress for Rs. 10,000/- and any defect appears after 5 years of use, Depreciated Value for the mattress shall be refunded to you on a pro-rata basis for a balance term of 5 years. It means that the pro-rata value in INR to a consumer on that mattress with a guarantee of 10 years for the mattress would be Rs.5000/- up to the 5th year from the date of the invoice as provided in the example above.

All costs of transportation and insurance incurred during the transit of any replacement mattress from any DURIAN-authorized service center to the customer site/premises under the said Warranty Term shall be borne by the customer as per the invoice raised by Durian.

This warranty will not be applicable to any normal wear and tear of the outer cover and stitching issues arising from the regular use of the Wink Mattress. Nor does Durian cover any damages caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and uses of a Wink Mattress. If you have questions about proper maintenance and use of your mattress, please contact us at [email protected].

a. Minor imperfections and slight cosmetic flaws
b. Stains, soiling, burns, and discoloration that occur over time on account of use by you
c. dampness or mold
d. Individual or personalized preferences relating to firmness, texture, comfort, etc.
e. Individual or personalized allergies and sensitivities; and
f. Naturally occurring cotton or foam aromas.
g. In addition, this warranty does not cover conditions resulting from abusive handling, misuse, or neglect.
h. Accordingly, the following circumstances, if discovered upon inspection by the technical team of Durian, will void your warranty:
. Any unsanitary condition
i. Burns
ii. Use of the product on an improper bed frame
iii. Physically abusing the product
iv. Attempting to clean the product in an inappropriate manner
v. Improper storage of the product (including storage in damp locations, areas infected with insects or rodents, or any other unprotected storage areas)
vi. Purchase from resellers who are not authorized retailers.

This Warranty will not be applicable if the flexible polyurethane of any Wink Mattress becomes soft and/or changes colour, on account of your misuse or neglect, as ascertained by the technical team of Durian.

To initiate a claim under this Warranty, kindly submit a concise written description accompanied by photographs, if available, illustrating the issue or condition that you suspect to be a defect. Additionally, provide proof of purchase, such as your original sales receipt, to Durian via email at [email protected] within the specified Warranty Period outlined herein.

After receipt of your complaint, the technical team of Durian (within a reasonable period) will physically inspect the mattress, before accepting a particular claim under this warranty. The final decision will be of Durian, whether a particular claim qualifies to be accepted for warranty as mentioned herein.

In no event will Durian be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your purchase and use of the Wink mattress. In no case shall Durian’s liability exceed the purchase price paid for the Wink mattress giving rise to any such liability.

In respect of any dispute arising under this mattress warranty, the courts in India (Mumbai) shall have exclusive jurisdiction.
Notes:
The terms and conditions as mentioned herein are subject to change by Durian
1. You hereby agree that the warranty terms contained hereinabove shall not be construed as any form of “guarantee” on the Wink Mattresses and that the liability of Durian shall be strictly limited and subject to the warranty terms contained hereinabove
2. You hereby fully agree and understand the above-mentioned terms and conditions regarding sale and warranty.

Each piece of our furniture undergoes a series of rigorous tests. Be it our ISI-approved home furniture or BIFMA-compliant office chairs, our products are certified best in class in terms of safety, security, durability, and performance.

• QS
• AGSI
• Greenguard
• FSC® (FSC-C095259) certification with PEFC certificates (SCS-PEFC-COC-003290) products are available upon request)

Hence whenever you buy Durian furniture, you receive a promise. A promise that we will be there for you.
We pride ourselves on providing the best products so that you can always depend on us. While general wear & tear is inevitable, if you believe that your furniture has a manufacturing or material defect then you do not need to worry. We're here for you! You can directly call us on 1800 22 3242 or email us at [email protected] to register your warranty claim. And be assured that we will undertake the best possible steps to get right for you! Click here to check out warranty Terms & Conditions in detail.