If you want to return your mattress within the first 100 days after your receipt, please email Durian at Customersupport@durian.in to arrange a return pick up.
Refund mode and Duration
- Refunds will be made to only the original payment mode used during the order within 5-7 working days of receiving the returned product back.
- Reverse Pickup charges will be applicable for the replacement of the mattresses.
Terms and Conditions for 100 Nights Trial
- Keep original invoice hard copy and warranty card to avail 100 Nights trial or any warranty claims.
- 100 Nights Trial is applicable for the first 100 nights from the date of order. In case of a swap between different models, the 100 Nights trial will not be applicable.
- 100 Nights Trial is applicable only on standard size mattresses and not available on custom size mattresses.
- Return and Refund on 100 Nights Trial offer will not be applicable if the product falls under Exception to Return/Refund under 100 Nights Trial.
- We will need photographic proof of the mattress from your end while opting for a return. We may cancel the request if you fail to provide substantial proof.
- All the returns will be processed solely on discretion of Durian Industries ltd, The company reserves the complete right to refuse any request claim if it doesn't fulfill the Terms and Conditions of the 100 Nights Trial Offer.
- Adjustment Period: As per research it is proven that change in the mattress can take 3-4 weeks. We ask you to give your SmartGRID mattress a fair chance of a minimum of 3 weeks as our bodies can take time to adjust
- Any order cancelled post-dispatch will bear cancellation charges
- Any return because of wrong size ordering, model exchange, or price issue between sale events is not allowed under 100 Nights trial policy and will be rejected for return.
- If the 100 Nights Trial mattress is purchased in combo with any other products then 100 nights Trial is applicable only for Mattress
- 100 Nights Trial cannot be clubbed with any other offer.
Exceptions to Return/ Refund under 100 Nights Trial
- Products must be eligible for returns i.e no stains, tears or other soiling including odours 2. The 100-nights trial does not cover exchange of your mattress due to an incorrect size ordered by you.
- This policy is limited to one return per household.