- We currently ship to Agra, Ahmedabad, Amritsar, Aurangabad, Bengaluru, Bhilai, Bhubaneshwar, Chandigarh, Chennai, Coimbatore, Dehradun, Delhi, Faridabad, Ghitorni, Gorakhpur, Hyderabad, Indore, Jaipur, Jamshedpur, Kanpur, Lucknow, Ludhiana, Mumbai, Noida, Patna, Prayagraj, Puducherry, Pune, Raipur, Ranchi, Supaul, Surat, Thane, Varanasi, Kolkata.
- However if we do not deliver in your region/city and you would like to purchase a Durian Product you can contact us and the team will work on suitable solution and communicate the same to you within 1 - 3 working days.
- Shipping and delivery is free of cost for products ordered online on www.durian.in
- A nominal delivery charge may apply to certain products ordered in-store at the store manager's discretion.
- While placing an order please input your pincode to see the estimated delivery time.
- The estimated delivery time is based on a couple of varying factors:
- Product availability
- Your location
- Products are habitually dispatched within a day of order confirmation.
- In case you are opting for Bajaj Finance EMI options date of delivery will be calculated 21 days from the date of Delivery Order (DO) released by Bajaj Finance.
- Please do get in touch with us on 1800 22 3242 in case you have any other queries.
- You can now track your order in real time by logging into your Durian account.
- We have a easy infographic within the “My Order” section which shows on a linear timeline till where the order has been processed.
- All products except workspace chairs are shipped to the local sorting facility. Upon their arrival a support executive will get in touch with you to set an appointment that's convenient for you.
- Workspace chairs get shipped to you directly by courier.
- After the delivery of the same a support executive will get in touch with you to set an appointment that's convenient for you.
- A tracking number for the package will be given to you upon its dispatch. You can track the package using the same.
- We offer personalised delivery of your furniture through our team who will come in unpack, assemble and clean up your space once your furniture is setup.
- Yes, we are sure all our furniture will fit into your space! However, if you are in doubt, please call our helpline and we will take care of the same. We provide accurate measurements for our furniture. For all products that require installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home.
- We have delivered furniture to over a million homes and we assure you that your product will be delivered to your space. In such circumstances do get in touch with us prior to your delivery and we will devise a solution to get your furniture to you.
- When your product arrives, check all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations. If this is the case we will take care of it immediately. Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.
- If your product arrives and you find something wrong with it, bring it to the attention of our technician. We will fix it or replace it immediately for any minor issues. If there is a serious issue with the furniture you ordered please do contact us on our toll free number and we will replace the same for you.
- In some rare and extreme cases delivery may be delayed. If this does happen we will update you with the progress periodically. You can also track the status of your parcel by logging into your account on the website. If in case we don't get in touch with you please do contact us.
- We are shipping as per the latest government guidelines. We assure you that we are taking all the necessary steps to ensure that your order is delivered at the earliest. In case of order cancellation, cancellation charges up to 100% may be levied.
- We ensure that our technician will call you to fix your appointment. Due to unforeseen circumstances, you happen to miss your delivery our technicians will leave you a message and reschedule a delivery for the same. A rescheduling of an appointment may incur an additional transportation fee. Contact us here if you have any queries regarding the same.
We are sure you won’t but just in case you wish to cancel the order, don’t worry! You can do so for absolutely free in the next 60 minutes by contacting our Customer Support Team. However after one hour there is a cancellation cost: Upto100% of the net value paid by you will be forfeited.
Now enough of the boring stuff, time to get ready for your Durian.
- Once we have delivered the product and left the customer's premises, we will not be able to accommodate any cancellation or replacement requests other than as covered by the warranty.
- We recommend that you; the customer, be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate or Technician.
- Our delivery staff will be happy to assist you with any questions you may have.
- If you still feel that your questions have not been answered feel free to contact us.